Contact

CONTACT US

We’re here to help 💌

If you have a question about your order, sizing, or one of our collections, our team is always happy to assist. Simply send us an email and we’ll get back to you within 48 hours.

📘 Email us at: info@susanandlily.com

For quick answers, don’t forget to check our FAQ page, where you’ll find helpful information on shipping, returns and more.

Your satisfaction means everything to us, and we’ll make sure you feel looked after every step of the way.

Thank you for choosing Susan & Lily Toronto we’re delighted to have you as part of our community.

Frequently Asked Questions

Yes, we offer Free Premium Shipping, along with Track & Trace, because we value you as a customer and want to provide you with the best service.

Yes, you can return your order within 30 days of receiving it.

You can track your order by entering the tracking number you received from us on the "TRACK YOUR ORDER" page. Once you’ve entered the number and clicked "TRACK," you will see the status of your order.

Yes, your payment is fully secure with SSL encryption. Pay safely with Credit Card, Visa, Mastercard, American Express, Apple Pay, Google Pay, Maestro, or Shop Pay.

Yes, once you've placed your order, a confirmation will be sent to your email inbox. If you don’t see it, feel free to reach out to our customer service team, we’re happy to help you right away.

Email: info@susanandlily.com

FREE FAST SHIPPING

At Susan & Lily, we aim to provide maximum convenience for our customers and offer free shipping across Canada on all orders.

30-DAY MONEY-BACK GUARANTEE

At Susan & Lily, we offer a 30-day return period. This gives you plenty of time to return your item if you're not completely satisfied.

QUALITY GUARANTEE

At Susan & Lily, we always set the standards, ensuring the highest quality and service for our customers.

24/7 SUPPORT

At Susan & Lily, we're always here to help, providing support whenever you need it.